Mekong River Cruise FAQs - frequently asked questions
Welcome to the Mekong River cruise FAQs section. To make your cruise smooth, we have gathered some of the most frequently asked question as following, so you can get quick and useful answers.
In case you would like to get further information, please kindly send an email and we are willing to support for you until we get the most comfortable for you.
Upstream and Downstream indicate the direction, the ships will travel. Downstream means from Siem Reap to Saigon.Upstream is the opposite direction from Saigon to Siem Reap.
If your heart is set on a particular cruise and itinerary, it is best to plan as far in advance as possible.
Absolutely yes, and the crew will instruct you how to use it.
In the summer time, we run the Summer Deals which lasts from May to Aug, due to the low season for the inbound industry.
Virtually every cruise ship has a fully-equipped medical facility and well-trained staff to handle almost any emergency.
Yes! There are cruise vacations to suit every budget, from the cost-conscious to the most luxurious. Even more important, a cruise offers the best travel value for your money with all inclusion of meals, your cabin, onboard daytime activities, nighttime parties and entertainment.
It’s up to your time frame, money matter and how far you are keen on water cruising. Browse for the most suitable itinerary in our cruise collection.
Positive, clean and purified ice-cubes are always available on board.
Only the luxury cruises accept major credit cards (Visa, MasterCard). While on board, cash is king.
That is a personal choice, depending on how satisfied you are with the services offered and how generous you are. If yes, we suggest to tip around US$8/day for the crew.
Though the crew is nice & friendly people, it’s better to always lock, just in case, especially when you are in a shared-boat.
Please advise our experts of the children’s age for proper answer. Different cruise has different child policy.
Your safety is our first priority. The ship is fitted with modern smoke detectors, fire alarms, extinguishers, sprinkler systems and life rafts.
230 volts two round pin type, same as in Continental Europe – on board are various adapters for different types of plugs you may carry along.
Final payments are due around 45 days – 120 days prior to travel depending on each cruise. Your e-mail confirmation and the invoice you will receive in the mail will indicate the actual final payment date for your trip. We will contact you prior to the final payment date as a reminder. Regardless of booking made within 30 days, Full payment shall be required.
Most ships can accommodate salt-free, low-carbohydrate, low cholesterol, Kosher, or other diet preferences. However, this request must be made in advance, so be sure to advise our cruise expert when you book your cruise.
Yes, the crew will happily provide glasses but you should expect a service charge to be applied.
We offer a change to your dates, if required, at no additional cost as long as you give sufficient advance notice and availability exists. Cancellations involve a cancellation fee, which depends on how far in advance you cancel. Please review our “Cancellation Policy ”.
For most foreigners visa are needed for both countries. Please check with the Vietnamese and Cambodian embassies in your country.
During the upstream cruises (SGN-REP), we could support to arrange Cambodia visa at the border. The visa fee of USD 30 - 37 per person will be added to their onboard account.
For downstream cruises (REP-SGN), we could support to arrange Vietnam visa as well. But as the visa has to be issued in Phnom Penh, the processes is difficult and expensive (visa fee will be advised at the time you request for). We strongly recommend arranging Vietnam visa before arrival in Vietnam or Cambodia.Have A Question?If you have any other questions, please feel absolutely free to send us. It is our pleasure to answer you.Send Message